TwinOver Privacy Policy
Last Updated:
Welcome to TwinOver, a social app that connects people through shared passions on a video-first platform that sparks meaningful conversations and builds vibrant communities—without the distractions and noise of traditional social media. We focus on depth, not distraction, empowering users and creators to thrive in a space where they can truly engage and grow.
This Privacy Policy explains what personal information we collect, how we store it, how we use and share it, how long we retain it, and the choices you have regarding your information. This Policy applies to all interactions with TwinOver Products. If you do not agree with this Policy, you should refrain from using our Products.
At TwinOver, we prioritize transparency in how we collect and use your data to enhance your experience. The information we collect is categorized as follows:
A. Information You Provide
Account Information:
During account creation, we collect essential details like your name, phone number, email address, and date of birth. This information helps us verify your identity and ensure a safe and authentic environment.
Biographical Information:
To personalize your experience, you can share additional details like a profile picture, a bio, and topics of interest ("Interests"). This information will be visible on your profile and helps other users connect with you. When updating your profile picture, we retain previous images for trust and safety purposes, following our data retention policies.
Social Media and Contact Information:
You can choose to connect your social media accounts or sync your contact list with TwinOver. This allows us to suggest connections, provide personalized recommendations, and enhance your overall experience.
User Content:
We process the content you create and share on the platform, including photos, videos, comments, texts, live events (both T-Live and T-Rooms) and hashtags. This content is analyzed and stored to provide tailored recommendations and ensure compliance with our community guidelines.
Messages and Interactions:
Through our chat and messaging functionalities, you can communicate with other users via text, voice, or multimedia. We collect and store these communications to support features like conversation history, real-time synchronization, and content moderation.
B. Information We Collect Automatically
Usage Information:
We track your interactions with the platform, such as the posts you engage with, T-Spaces you join, users you follow, and content you save. This helps us personalize your feed and recommend relevant content.
Technical Information:
We collect device-specific information such as IP addresses, device IDs, operating system details, and network information. This data helps optimize the platform for different devices and troubleshoot technical issues.
Cookie Data:
Cookies are used to remember your preferences, track your activity, and analyze platform usage. This helps us improve functionality, measure advertising effectiveness, and provide a seamless user experience.
C. Information From Third Parties
We may also receive information from external sources to enhance your TwinOver experience, including:
• Social media integrations
• User content and interactions where you're mentioned
• Data from partners and advertisers
• Publicly available information
We process your personal data based on the following legal grounds:
Consent:
We rely on your consent for marketing communications, optional profile information, non-essential cookies, precise location data, social media integration, contact synchronization, and application permissions (e.g., camera, gallery). You can withdraw consent at any time through your settings.
Contractual Necessity:
Processing necessary to provide services such as account management, authentication, message delivery, content sharing, profile management, platform functionality, and payment processing.
Legal Obligations:
Processing required by law, including age and identity verification, tax reporting, law enforcement requests, court orders, data subject rights requests, and data breach notifications.
Legitimate Interests:
Processing necessary for our legitimate business purposes, including platform security, service improvement, content moderation, business analytics, and corporate restructuring. You can object to this processing by contacting privacy@twinover.com.
At TwinOver, we use the information we collect to enhance your experience, improve the functionality of our platform, and ensure a safe and engaging environment for all users. Your data helps us:
• Personalize content and recommend T-Spaces tailored to your interests
• Provide features such as messaging and content sharing
• Process transactions for subscription features
• Measure effectiveness of advertising campaigns
• Connect you with friends and promote interactive features
• Detect and combat fraud, abuse, and harmful content
• Support our ongoing development efforts
• Deliver location-based content and advertisements
• Respond to legal requests and enforce platform policies
• Power innovative technologies and train algorithms
Whether promoting safety, facilitating purchases, or creating engaging community interactions, we use your information responsibly to make TwinOver a vibrant and secure platform for everyone.
At TwinOver, we are committed to safeguarding your personal information. While we do not sell your data, we may share or disclose it under the following circumstances:
1. Marketing Services
To promote TwinOver, we share information with advertising platforms like Facebook, Google, LinkedIn, or Trade Desk. These platforms use the shared data to display targeted advertisements and measure their effectiveness in reaching potential users.
2. Service Providers and Third Parties
We engage trusted third-party providers to perform functions on our behalf, such as:
• Cloud Services: For secure data storage and management
• Analytics Providers: To optimize the platform and serve targeted advertisements
• Content Moderation: To ensure a safe and enjoyable user experience
• Payment Processors: For transactions like purchasing Coins or subscriptions
• Support Services: To provide user assistance and maintain platform functionality
3. Legal or Regulatory Obligations
We may disclose information if required to comply with legal obligations, protect the safety of our users, or investigate illegal activity.
4. Business Transactions and Affiliates
In cases of mergers, acquisitions, or similar transactions, your information may be disclosed to the involved parties.
You have several rights regarding your personal data:
Access:
You can request a copy of your personal data we hold. We will provide it within 30 days in either an electronic or written format.
Rectification:
If any of your personal data is incorrect or incomplete, you can request corrections. We will respond within 30 days.
Erasure:
In certain circumstances, you can request the deletion of your personal data. We will review and respond to your request within 30 days.
Restriction:
You can ask us to limit the use of your personal data, either temporarily or permanently. We will take action and respond within 30 days.
Data Portability:
You have the right to receive your personal data in a structured, commonly used format and transfer it to another service provider, if applicable. This will be done within 30 days.
If you wish to exercise any of these rights, you can submit a request by sending an email to legal@twinover.com. If you disagree with a decision regarding your request, you may follow the appeal instructions provided in our response.
At TwinOver, we retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.
Retention periods vary depending on the type of information:
• Account Information: We keep your profile for as long as your account is active
• Policy Violations: We may retain certain information for record-keeping
• Temporary Data: Some data may be kept for shorter periods
When we no longer need to use your information and have no legal or regulatory obligations to retain it, we will delete or anonymize the data to prevent identification.
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make updates, we will notify you by revising the "Last Updated" date at the top of this policy and posting the new version of the Privacy Policy.
In some cases, we may provide additional notice as required by applicable law. Your continued use of TwinOver after the date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should discontinue using TwinOver.
For questions about this Privacy Policy, please contact us at:
Email: support@twinover.com
Address:
1111B S Governors Ave
#20111
Dover, DE 19904 USA
By using TwinOver, you agree to the terms outlined in this Privacy Policy.